Your use of this website indicates your agreement to be bound by these Terms and Conditions. These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.
Orders and Cancellations Policy
Ordering Meals
Parents must place meal orders by 9:00am on Tuesday for the following week’s meals.
After this cut-off time, orders are locked and cannot be changed online.
Changing or Cancelling Meals
If you need to change or cancel a meal after ordering (for example, due to an appointment or school trip), please telephone or email us at least 2 working days before the meal date.
Changes cannot be made online after the Tuesday deadline.
Absence Due to Sickness
If your child is absent due to illness, you may cancel meals for that day and any following days of absence.
You must notify us by telephone or email by 8:00am on the first day of absence, and again by 8:00am each day after if the absence continues.
Meals cannot be cancelled online once the order is locked.
Phone: 01522 246424 Email: [email protected]
Covid-19 Related Absence
For Covid-related isolation, 2 working days’ notice is required for paying parents wishing to cancel meals.
Please email or call us as soon as possible.
School Closures (e.g. Weather or Utility Issues)
If the school is closed (e.g. due to bad weather or loss of utilities), meals must be cancelled at least 24 hours in advance to receive a meal credit.
Credits and Refunds
If we are notified of your child’s absence within the required time, you will receive a meal credit for the missed days.
Cash refunds are not available.
Minimum Orders
There is no minimum order when purchasing meals online.
We can only accept special requests directly from your child’s school. If your child requires a special diet, or needs a school meal to be modified due to a medical condition you should discuss requirements with your child’s school, who will in turn notify us of any agreed arrangements to be placed on file. Policies will vary from school to school and some may require a doctor or consultants letter to support the special request. It is important to give the school as much as information as possible.
You can find allergy information on our meals here Allergen Advice
It is important to note that our suppliers cannot guarantee ingredients or meal components are free from trace ingredients. It is important to discuss severe allergies before ordering meals.
Ideal School Meals aim to provide balanced meals that children not only enjoy, but also follow the government’s food standard guidelines. This is to ensure that each child receives a balanced variety of food groups including fresh meat and fish, fresh fruit and vegetables, dairy and carbohydrates.
While a dessert option is not a set requirement, we understand that children enjoy desserts and our goal, at Ideal School Meals, is to provide balanced and enjoyable meals which we believe include desserts.
If parents do not wish for their children to have desserts, we also offer fresh fruit, yogurts and, some of our schools like the option for PIP’s organic lollies, as a dessert option. Ideal school meals do not provide a dessert only option as this by passes our goal of providing a balanced meal. A dessert only option is not covered by the government key stage 1, free school meal entitlement, to receive a free dessert a meal must be ordered.
We, at Ideal School Meals, welcome all feedback from parents, schools and children that we serve. We have a high satisfaction rate, however, in the unlikely event that you may need to bring our attention to an area of service that may not be to your satisfaction, please see our full and complete complaints procedure, below.
Complaints are to be emailed and addressed to Caroline Clark, Company Director, at [email protected] or, if you prefer, you can post them to –
Ideal School Meals, Trent Farm, Dozens Bank, Spalding, PE11 3NA
We will acknowledge receipt of your complaint as soon as we receive it and aim to investigate and deal with all aspects of the complaint within 30 days of receipt. You will be informed who is dealing with your complaint.
If you are not satisfied with the outcome of our investigation, you have the right to pursue your complaint up the management chain. Please then address your complaint to Company Director, at the same postal address as above. You will receive an acknowledgement and we will aim to investigate and respond to your appeal within 30 days of receipt.
All complaints are dealt with in the strictest of confidence.
