Terms and conditions
Your use of this website indicates your agreement to be bound by these Terms and Conditions. These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.
Orders and Cancellations
Parents wishing to purchase meals for their children must place their order by 12 midnight on the Monday before the week begins. Once the cut-off point for that day has been reached the dates are locked and no further alteration can be made on-line.
Parents wishing to change their meal schedule after placing their order (eg in the event of term time holiday, school trips dates, etc) must make alterations by telephone or email, 3 working days prior to the date of cancellation. (see separate conditions below governing absence).
All meals must be paid for in advance.
In the event of sickness absence from school, meals may be cancelled for that and subsequent days provided we receive notification by TELEPHONE or E-MAIL no later than 8.30am on the first day of absence, and thereafter by 8.30am on each further day of absence unless already advised. The number to call is 01522 246424, meals at this stage cannot be cancelled online.
Cancellations for school trips or closures due to adverse weather conditions must be cancelled with at least 24 hours notice to receive a meal credit.
Where you have notified us of your child’s absence within the specified time then you will receive a credit for those days that your child is absent from school.
Please note that cash refunds will not be made.
There is no minimum order for meals when ordered on-line.
Special Meals – Allergy, dietary or religious requirements
We can only accept special requests directly from your child’s school. If your child requires a special diet, or needs a school meal to be modified due to a medical condition you should discuss requirements with your child’s school, who will in turn notify us of any agreed arrangements to be placed on file. Policies will vary from school to school and some may require a doctor or consultants letter to support the special request. It is important to give the school as much as information as possible.
You can find allergy information on our meals here Allergen Advice
It is important to note that our suppliers cannot guarantee ingredients or meal components are free from trace ingredients. It is important to discuss severe allergies before ordering meals.
Ideal School Meals aim to provide balanced meals that children not only enjoy, but also follow the government’s food standard guidelines. This is to ensure that each child receives a balanced variety of food groups including fresh meat and fish, fresh fruit and vegetables, dairy and carbohydrates.
While a dessert option is not a set requirement, we understand that children enjoy desserts and our goal, at Ideal School Meals, is to provide balanced and enjoyable meals which we believe include desserts.
If parents do not wish for their children to have desserts, we also offer fresh fruit, yogurts and, some of our schools like the option for PIP’s organic lollies, as a dessert option. Ideal school meals do not provide a dessert only option as this by passes our goal of providing a balanced meal. A dessert only option is not covered by the government key stage 1, free school meal entitlement, to receive a free dessert a meal must be ordered.
We, at Ideal School Meals, welcome all feedback from parents, schools and children that we serve. We have a high satisfaction rate, however, in the unlikely event that you may need to bring our attention to an area of service that may not be to your satisfaction, please see our full and complete complaints procedure, below.
Complaints are to be emailed and addressed to Lynne Wilson, Office Manager, at firstname.lastname@example.org or, if you prefer, you can post them to –
10 Broad Street Business Centre
We will acknowledge receipt of your complaint as soon as we receive it and aim to investigate and deal with all aspects of the complaint within 30 days of receipt. You will be informed who is dealing with your complaint.
If you are not satisfied with the outcome of our investigation, you have the right to pursue your complaint up the management chain. Please then address your complaint to Company Director, at the same postal address as above. You will receive an acknowledgement and we will aim to investigate and respond to your appeal within 30 days of receipt.
All complaints are dealt with in the strictest of confidence.